FAQ

Need some help ?

How much does shipping cost ?

All UK shipping is free
Europe - £7.50 * (see note below)
Worldwide - £10.00 * (see note below)

* Shipping Overseas - Duties Taxes and Service Charges
If your delivery address is not within the United Kingdom, you may be subject to import duties, taxes and delivery service charges, which are levied once a shipment reaches your country. You will need to pay any additional charges for customs clearance. Please note that customs policies vary widely from country to country and we’d advise you to contact your local customs office for further information. Please be aware that cross-border shipments are subject to opening and inspection by custom authorities.

When will my purchase arrive ?

Production Times
Each item is made to order and has a production time of approximately 5 working days.
Shipping Times
Delivery methods we use are: 
 Art Prints and Art merchandise orders are shipped with Royal Mail's 1st Class service 
Estimated delivery times:
UK -  1 to 3 working days
Europe - 3 to 5 working days
Worldwide - 7 to 10 working days

In total we aim to have orders delivered to you within 7 working days. If you're worried you haven't received your delivery please get in touch with us and we will get it sorted for you.

Not sure what size to order ?

We want to make sure your t-shirt fits just fine, so before ordering make sure you have had a look at out SIZE GUIDE

PRO TIP: take the chest measurement of a favourite shirt/sweatshirt you have at home, and then compare it to the specs provided. Still unsure? Give us a shout!

Washing guide for clothing

We recommend that you wash your t-shirt inside out at 30°C and do not tumble dry. Leave to air dry and be sure not iron over the print artwork. Read the label or give it to your Mum...she will know what to do!

Which payment methods do you accept ?

We provide secure online payment options via Paypal and Shopify Payment, accepting Visa, Maestro and Mastercard

Do you accept returns ?

We hope you like your purchase, we are proud of all our products, BUT if you are looking to return or exchange your order, for whatever reason we are here to help!  We offer a free, 30 day returns or exchanges policy, you can return your product for store credit, a different product or a refund to the original payment method.  Please note the following exceptions on our returns policy: -

* Discounted items are final and cannot be returned or exchanged.

* Returned items to be returned in original packaging.

* Returned items must have no visible signs of wear or use.

* You will pay the return postage

* If a refund is required, this will be for the item only and not include original shipping cost.

 Simply e-mail info@oxfordcamera.co.uk  let us know your order number and reason for return and we will sort things out as quickly as possible for you.